Terms of service
Last updated: 1st August 2025
OVERVIEW
Welcome to Ivy Dene Rabbit Retail. Throughout this website, the terms “we”, “us” and “our” refer to Ivy Dene Rabbit Retail. We operate this website and online store, including all information, content, tools, features, products and services available via the site (collectively, the “Services”). Ivy Dene Rabbit Retail is powered by Shopify, which enables us to provide the Services to you.
By accessing or using any part of the Services, including placing an order, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to all the terms and conditions, you must not access this site or use the Services.
Please read these Terms carefully as they outline your rights and responsibilities and include important legal information.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that any information you provide (e.g. name, email address, billing details) is true and accurate, and that you have the authority to use the payment method provided.
You are responsible for maintaining the security of your account and password. You may not transfer or assign your account to another individual or entity.
SECTION 2 – OUR PRODUCTS
We make every effort to present our products accurately, but colours and appearances may vary depending on your screen or device settings.
Product descriptions and pricing may be changed at any time without notice. We reserve the right to discontinue any product or limit quantities sold.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase goods. We reserve the right to accept or decline your order at our discretion. Orders are only accepted once payment has been received and confirmed.
We are not obliged to accept or fulfil any order, and we may contact you if changes are made to your order or if it is cancelled.
Purchases must be for personal or household use only, not for resale or export.
SECTION 4 – PRICING AND BILLING
All prices are in Pounds Sterling (GBP) unless stated otherwise. Prices may change without notice.
You agree to provide accurate and current billing and shipping information, and authorise us to charge your chosen payment method for the full order total, including any delivery or applicable VAT charges.
Unless stated, prices do not include shipping costs, customs fees or import duties (if applicable).
SECTION 5 – SHIPPING AND DELIVERY
We currently deliver within the United Kingdom only.
Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to postal services, strikes, weather, or other events outside our control.
Once an order has been dispatched, ownership and risk pass to the customer.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our site (including text, images, branding and logos) is owned by Ivy Dene Rabbit Retail or our licensors. You may not reproduce, duplicate, modify, or use our content without our prior written permission.
Trademarks (such as product names and logos) may not be used without permission. Shopify’s trademarks are the property of Shopify Inc.
SECTION 7 – OPTIONAL TOOLS
From time to time, we may offer access to tools or services operated by third parties. These are provided “as is” without warranties, and we are not responsible for your use of them.
SECTION 8 – THIRD-PARTY LINKS
We may provide links to third-party websites or services. We are not responsible for the content, policies, or transactions conducted on those external sites.
Please read third-party terms and privacy policies before using their services.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Ivy Dene Rabbit Retail is hosted on Shopify Inc., which provides us with an e-commerce platform. Shopify is not responsible for your transactions or interactions with our shop.
SECTION 10 – PRIVACY POLICY
Your personal information is handled according to our [Privacy Policy] and Shopify’s [Privacy Policy]. By using our Services, you consent to the collection and processing of your data as described.
SECTION 11 – FEEDBACK
By submitting reviews, feedback, or suggestions, you grant us the right to use them for marketing, product improvement or service development, without obligation or compensation.
You agree not to submit unlawful or offensive content, and you confirm that your feedback is original or lawfully provided.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, our site may contain typographical or factual errors (e.g. pricing, availability, delivery details). We reserve the right to correct these without prior notice, including after you’ve submitted an order.
SECTION 13 – PROHIBITED USES
You agree not to use our Services for any unlawful, fraudulent, abusive or harmful purposes. This includes transmitting viruses, hacking, phishing, harassment, or misuse of our content.
We reserve the right to suspend or terminate your access if you breach these terms.
SECTION 14 – TERMINATION
We may terminate your access to the Services at any time, without notice, for any breach of these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” and “as available”, without warranties of any kind unless expressly stated. We do not guarantee uninterrupted access, nor that our Services will be error-free or meet your expectations.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by UK law, Ivy Dene Rabbit Retail shall not be liable for indirect, incidental, or consequential losses, including but not limited to: loss of profits, data, use, or business opportunity.
SECTION 17 – INDEMNITY
You agree to indemnify and hold Ivy Dene Rabbit Retail, Shopify, and our affiliates, partners, employees, and licensors harmless from any claims, losses, or damages arising from your use of the Services, or any breach of these Terms.
SECTION 18 – SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable under applicable law, the remainder shall remain in effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
These Terms, along with our Privacy Policy and any other notices, constitute the entire agreement between you and Ivy Dene Rabbit Retail regarding the use of our Services.
Any failure by us to enforce any part of these Terms shall not be considered a waiver of our rights.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of England and Wales. You agree that any disputes will be handled exclusively by the courts of England and Wales.
SECTION 21 – CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. We will notify you of significant changes as required by law. Continued use of our Services after changes are posted constitutes acceptance of those changes.
SECTION 22 – CONTACT INFORMATION
If you have questions about these Terms, please contact us at:
Ivy Dene Rabbit Retail
ivydenerabbitrescue@gmail.com
07488811984